Refunds and Returns Policy
Return Policy
If for any reason you are not happy with your order, you can request a Return Authorization by contacting us at [email protected]. You must request and receive a return authorization prior to shipping any goods back to us. Additional policies regarding returns:
- New books, music CD’s, and DVD’s are returnable. T-shirts are only returnable if defective. Bargain bin books and clearance items are non-returnable.
- Returns must be requested within 30 days of receipt of order. Any return requested between 30-60 days of receipt is subject to a 20% restocking fee.
- After 30 days, returns will only be available if a book, CD, or DVD is found to be defective, such as loose pages or misprint, or will not play.
- Books must be unread and in new condition. CD’s and DVD’s must be unopened and still shrink-wrapped (unless they are defective.)
- Return Postage is the responsibility of the customer. (If you received defective goods, you may request postage reimbursement.)
Once your return is authorized, pack the goods securely so that they arrive in resellable new condition. Please print and include a copy of your email return authorization.
Any goods that are damaged during return shipping are subject to a 10% replacement fee per item damaged.
Ship your return to:
Sneezing Cow
Attn: Returns
10101 Voight Road
Fall Creek, WI 54742
- The refund will be issued via the original method payment within 48-72 business hours after receipt of the return. You will receive an email notifying you of the receipt of the return and the status of the refund.
Exchange Policy
If your order has arrived and anything is damaged or defective, we will happily exchange it! Please contact us at [email protected]. Once the exchange is approved, please pack the damaged item and ship it back to us via USPS Media Mail. Please print and include a copy of your email exchange authorization.
After you ship it, please take a picture of the return postage receipt, and email it to us, and we will reimburse this cost since the original item was defective or damaged.
Ship your return to:
Sneezing Cow
Attn: Exchanges
10101 Voight Road
Fall Creek, WI 54742
Your replacement order will ship within 48 business hours of receipt of return package.